Anonymous User
January 16, 2025
1. Room
The environment is nice and the scenery is beautiful; but the service is a little less considerate; when I checked in on a cold winter day, the temperature in the room was only 10 degrees, and I didn't dare to take off my coat; the heater was turned on for two hours, and the temperature finally rose to 11 degrees, but it was still very cold. Normal hot spring hotel rooms should be kept warm, especially in the mountains. If the room is cold, guests will definitely feel uncomfortable. It is suggested that the hotel should turn on the heater before guests check in, so that the room temperature will not be too low, and the guests will not feel cold when they enter. The hotel sent a heater and turned it on for one night. The temperature finally reached 20 degrees the next morning.
2. Drinking water
The hotel's drinking water is free in the room, but Fujian people always like to make tea, and there are hot springs in the room. Two large bottles of drinking water should not be enough. If you need to add more drinking water, you have to pay for it yourself. Please ask the hotel to evaluate this, after all, drinking water is not expensive.
3. Restaurant
The food in the Chinese restaurant is good and quite delicious. The most important thing is that it is warmer inside than in the room. The disadvantage is that the price is high.
The Western restaurant dinner is not recommended. There are not many things. I can't find a few things I want to eat. I suggest that the hotel kitchen can think more about which dishes the guests will like.
Overall, the hardware facilities in the hotel are good, but there is a lot of room for improvement in terms of service, including some dishes in the restaurant. These parts do not need to spend more money. As long as you pay more attention and observe more, you can actually give customers a better accommodation experience, so that you can have more repeat customers.
I have communicated with the hotel manager; the manager also promised to reflect the opinions. I hope to see Qingshuiyan Hot Spring Resort with better service next time.
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